Terms and Conditions of Use

In line with Regulation (EU) 2024/1689 (the AI Act), we inform you that the content SwiftBOL generates (transcripts, summaries, minutes, tests, documents and chat answers) is created or assisted by AI, and that the meeting assistant identifies itself as a bot in its name and in the call chat. If you share that content with others, do not present it as human-reviewed unless you have reviewed it.

SwiftBOL is a cloud tool that transcribes audio recordings and live sessions, structures the content with artificial intelligence into summaries, chapters, and tasks, and lets users export, share, and search that content.

SwiftBOL is a software tool. It does not attend, participate in, or take responsibility for the meetings, classes, or conversations recorded through it, and it does not replace professional, legal, medical, or academic advice.

SwiftBOL uses third-party artificial intelligence systems. Transcripts, summaries, tests, flashcards, translations, documents and the answers from the “Ask your audio” chat (an AI assistant, not a person) are generated automatically, without human review, and may contain errors or omissions.

The Service is provided by Iván Benítez Martín, a sole trader (autónomo), with address at Bilbao (Biscay), Spain and contact email support@swiftbol.com. Full identification details are listed in the Legal Notice.

Customers in any country: laws on recording conversations vary by country and region (for example, some US states require everyone's permission, as do the GDPR in Europe and the LGPD in Brazil). You are responsible for complying with those that apply to you and the participants; the assistant identifies itself by name, shows the SwiftBOL Notetaker card on its camera and says in the chat that it records to help you do so.

Before recording or uploading any audio, you must certify that you have obtained consent from all participants to record and process the conversation with artificial intelligence, in line with applicable wiretapping, data protection, and recording-consent laws in your jurisdiction.

You are solely responsible for obtaining that consent and for the legality of every recording you create, upload, or process through the Service. SwiftBOL is not responsible for recordings made without the required consent.

If you use SwiftBOL for professional or business purposes, you are the controller of the personal data of other people contained in your recordings and SwiftBOL is your processor, under the Data Processing Agreement published at swiftbol.com/en/dpa, which forms part of these Terms.

To use certain features of the platform, you must register and provide truthful, accurate, and up-to-date information.

You are solely responsible for keeping your login credentials confidential and for all activity that occurs under your account.

You can sign up with your email and a password or with your Google account. If you use Google, your SwiftBOL account is linked to it and you are responsible for keeping it secure. By tapping “Continue with Google” or “Sign up with Google” you accept these Terms, as stated next to the button, and we keep a record of the version, date, IP address and browser. Your use of your Google account is also governed by Google's terms.

You must be at least 14 years old to create an account (or the minimum age set by the law of your country, if higher). If you are under 18, you need permission from a parent or guardian to buy a paid plan.

The Free plan includes 2 hours of audio per month, 6 AI creations per month (practice tests, flashcards and documents such as minutes or emails), files up to 50 MB, one transcription at a time, a team space for up to 3 people (also on the Standard plan; 5 on the Unlimited plan) and a SwiftBOL notice on exports (a watermark on PDFs). The paid plans include unlimited AI creations, subject to the fair use described in section 6, and exports without a watermark. The Standard plan, designed for students, includes 20 hours per month, files up to 300 MB and two transcriptions at a time for €9.99 + VAT a month (€12.09 incl. VAT). The Unlimited plan, designed for freelancers and professionals, includes unlimited audio hours (subject to the fair use in section 6), files up to 750 MB, five transcriptions at a time, speaker identification (up to 30 hours of audio a month, section 6), custom instructions, a chat that reads the whole recording (up to about 3 hours of speech), priority support and priority access to Live Mode, for €19.99 + VAT a month (€24.19 incl. VAT). The Business plan, designed for companies and teams, includes everything in Unlimited plus a team space with no limit on people (invited people may be on any plan), ten transcriptions at a time, speaker identification for up to 50 hours of audio per month, up to 100 hours of meeting bot per month, a fair-use limit of 8 hours of audio per day and higher daily AI limits (section 6), for €24.99 + VAT per person per month (€30.24 incl. VAT); the plan is bought per person: the owner account chooses how many people and pays for all of them, and each person in its team space who takes one of those seats (and does not pay their own subscription) has the full Business plan while they stay in the team. All Business limits are per person. Seats can be added or removed under "Manage billing", charged or credited pro rata; the subscription is taken out and paid by a single account, which owns the team space. Paid plans are monthly. Prices are in euros; next to each price before VAT we show the final price with Spanish VAT (21%). The final VAT depends on where you are and is calculated and shown before you pay; businesses with a valid VAT number from another EU country are charged under the reverse-charge mechanism. If you pay with a card in another currency, your bank may charge a currency conversion fee. Speaker identification and file sizes above about 24 MB depend on the availability of the transcription provider that offers them. Live Mode is available on paid plans.

Output templates: the Free plan includes the Formal minutes, Key points, Executive summary and Action items templates and all Training mode ones (formerly Student mode); the Standard plan adds 1:1 meeting and Project status; the Unlimited plan adds Sales call and Candidate interview; and the Business plan adds Discovery call, Product demo and Closing call. Several templates can be combined in one summary.

Prices are shown before tax, next to the final price with Spanish VAT (21 %). The applicable VAT is added at checkout, and the total is shown before you confirm the payment and on your invoice. Paid plans are billed in advance through our payment processor, Stripe.

Automatic renewal: paid subscriptions renew automatically at the end of each billing period (every month), and each renewal is charged at the current price of your plan, unless you cancel before the billing date. Your next renewal date is always shown in Billing.

By accepting these Terms in Billing, with the price and renewal shown next to the payment button, and authorizing the initial payment, you give your express consent to the recurring charges corresponding to automatic renewals using your registered payment method.

Free trial: the Business plan includes a 14-day free trial for accounts that have never had a paid subscription. Starting it requires a card, but nothing is charged during the trial. When the 14 days of the trial end, the Business plan is charged automatically to the card you gave, for the number of people you chose (€24.99 + VAT per person a month, €30.24 incl. VAT), and then every month, unless you cancel before the trial ends. Before you start we show you the price that will be charged when the trial ends, and the date of the first charge appears in Billing and in the confirmation email. If you cancel during the trial, the trial ends at that moment and you go back to the Free plan without paying anything. The Standard and Unlimited plans do not include a free trial; the Free plan lets you try the Service without paying.

How to cancel: online, at any time, from Billing → Manage billing, using the cancel option, without having to call or write to anyone. If you have any trouble, you can also ask at support@swiftbol.com and we will process it. Cancellation takes effect at the end of the current paid billing period. You keep access to paid features and your monthly hours until that date, and no further charge is made afterward. Cancelling is not the same as withdrawing: to withdraw and get a refund within the first 14 days, follow section 5.

Plan changes: if you already have a paid plan, you can switch plan from Billing → Manage billing. The change applies immediately and the prorated difference for the rest of the period is charged at that moment; if you switch to a cheaper option, the amount in your favour is kept as credit towards your next invoices.

If you delete your account, your subscription is cancelled at that moment and you lose access to the rest of the period you paid for, without a refund (unless you are still within the withdrawal period in section 5). If you want to use that time, cancel first from Manage billing and delete your account once the period ends.

We may change subscription prices for objective reasons, such as changes in the cost of AI or infrastructure providers, in taxes or in the plan's features, giving you at least 30 days' notice to your account email. The new price applies from your next renewal after the notice period; if you don't agree, you can cancel at no cost before it takes effect.

Discount codes are entered in Billing before you pay, apply when valid and active, and do not stack with other offers unless expressly stated. Each account's invite code gives whoever uses it 15% off their first payment; you cannot use your own code (see section 13).

Right of withdrawal: if you buy as a consumer and live in the European Union, the European Economic Area or the United Kingdom, you have 14 calendar days from the day you buy a paid plan to withdraw from the contract without needing to give a reason (Articles 102 et seq. of the Spanish consolidated General Law for the Defence of Consumers and Users). To meet the deadline, it is enough to tell us your decision before it expires.

If you withdraw within those 14 days, we refund 100 % of what you paid, even if you have already used the Service. If you started with the free trial, the period runs from the start of the trial.

How to withdraw online: use the “Withdraw from contract here” function (swiftbol.com/en/withdrawal, linked in the footer of every page and in Billing). You enter your name, your account email and the plan, press “Confirm withdrawal” and we immediately email you an acknowledgment of receipt with its content and the date and time it was sent.

How to withdraw by email: send support@swiftbol.com, preferably from your account email, a clear statement that you are withdrawing (you can use the model below), stating your account and the purchase date. We will confirm receipt by email, end the subscription (your account will move to the Free plan) and refund you without undue delay and in any case within 14 calendar days of receiving your decision, using the same payment method you used and at no cost to you. Cancelling from Manage billing only stops the renewal: it is not a withdrawal and does not trigger a refund.

Model withdrawal form (only send it if you want to withdraw from the contract; any other clear statement also works): "To Iván Benítez Martín (SwiftBOL), Bilbao (Biscay), Spain, support@swiftbol.com: I hereby give notice that I withdraw from my contract for the provision of the following service: subscription to the SwiftBOL [Standard / Unlimited / Business] plan. Ordered on [date]. Name of consumer: [name]. Address of consumer: [address]. Account email: [email]. Signature of consumer (only if this form is sent on paper). Date: [date]."

If you live outside the European Union, the European Economic Area and the United Kingdom, you have no right of withdrawal: payments are final and non-refundable once made, with the same exceptions as in the next paragraph and without prejudice to any rights mandatorily granted by the law of your country of residence. You can cancel the renewal at any time, as set out in section 4.

After the 14-day period (or from payment, if the right of withdrawal doesn't apply to you): payments are final and non-refundable, except for genuine, duly justified technical failures where a real and serious problem directly attributable to the application's operation is demonstrated, and without prejudice to your rights for lack of conformity (section 9). Issues arising from third-party configurations, your own device or microphone, or user error are excluded. Requests should be sent to support@swiftbol.com with a description of the issue and the affected dates.

Nothing in this section limits any right you may have under applicable law that cannot be waived by contract.

Plan quotas are shown in minutes (60 minutes equal 1 hour). Audio minutes and meeting-assistant minutes are separate quotas: what the assistant records does not use up audio minutes.

Monthly hours reset at the start of each calendar month (UTC) and do not roll over. Audio duration is measured from the file or recording actually processed by the transcription engine. If processing fails, no minutes are deducted.

On top of each plan's monthly quota, including the Unlimited and Business plans, a fair-use limit of 4 hours of processed audio per calendar day and account applies (8 hours on the Business plan). This limit protects the service against automated or abusive use and resets every day at midnight UTC (1:00 in winter and 2:00 in summer, mainland Spain time); if you reach it, the current session stops automatically and you can resume normal use the next day.

Free plan: to prevent abuse (for example, opening many accounts to use the free hours), the Free plan also has a maximum number of transcriptions and bots per day per internet connection and a combined daily limit for all free accounts. If either is reached, new free transcriptions or bots are paused until the next day (midnight UTC); what you have already processed is not affected, and paid plans have no such limits. Opening several accounts to multiply the free allowances is not allowed.

Meeting bot (once available on your account): the Free plan includes up to 1 hour, the Standard plan up to 10 hours, the Unlimited plan up to 50 hours and the Business plan up to 100 hours per person of meeting recording per calendar month; the bot joins Microsoft Teams and Zoom from our own server and, if it is momentarily full or unavailable, may use a backup provider (Recall.ai) up to 1, 2, 5 or 10 hours a month depending on the plan, after which you have to wait until there is room; it joins Google Meet through that provider, and in Meet the bot may be temporarily unavailable (for example while we update the service), in which case you can record the meeting from another browser tab; if you need more, we can offer a tailored plan. Each bot records at most 3 hours per meeting and leaves the meeting by itself when it reaches that maximum, when the month's bot hours run out or when the recording nears the maximum size per meeting set out below, and also if within 10 minutes nobody lets it in from the waiting room or nobody else joins, or if the meeting stays silent for 10 minutes in a row (it warns in the chat after 5); when a bot is scheduled it reserves the time it may record and, when it finishes, only what it actually recorded is deducted. Each meeting's recording can be at most 300 MB on the Standard plan and 750 MB on the Unlimited plan (the same per-file limit as uploads); if it is bigger, only that first part is downloaded and processed, we tell you in the dashboard and only what was processed is deducted from your bot and audio hours. Unused bot hours don't roll over and renew on the 1st of each month. What the bot records also counts as processed audio for the daily fair-use limit. When it joins, the bot shows its name and posts in the meeting chat (on Zoom, Google Meet and Teams) that it is recording; that notice doesn't relieve you of informing attendees and obtaining their consent where the law requires it, as set out in section 2.

Meeting-bot hours are separate from your plan's audio hours: what the bot records only counts against your bot hours, not your audio hours.

AI creations (tests, flashcards and documents) are counted per calendar month each time content is generated or regenerated; reopening something already created doesn't count. Unused creations don't roll over. On every plan, a fair-use limit of 40 creations per hour per account applies against automated or abusive use. On the Unlimited plan, speaker identification applies to up to 30 hours of audio per calendar month and account (50 hours per person on the Business plan): after that, and until the next month starts, recordings are still transcribed and summarized with no monthly hour limit, just without separating voices; the dashboard shows how many hours you have left. Each AI feature also has a daily maximum per account (calendar day, UTC time), far above normal use: on Free, 20 chat questions, 3 translations and 10 questions across your sessions; on Standard, 30 creations, 40 chat questions, 8 translations and 15 questions across your sessions; on Unlimited, 40 creations, 60 chat questions, 10 translations and 20 questions across your sessions; and on Business, 80 creations, 120 chat questions, 20 translations and 40 questions across your sessions. Reopening something already created or a translation already made doesn't count. AI-generated content may contain errors: review it before using or sending it.

Live Mode processes audio in short, successive segments (pseudo-streaming) rather than continuous low-latency streaming. If the microphone picks up no sound for 9 minutes in a row while you're recording, a prompt appears; if you don't respond, the recording stops by itself at 10 minutes so you don't use up hours by mistake. Everything recorded up to then is kept.

All intellectual property rights over the interface, software, source code, designs, and the SwiftBOL brand belong to its owner or to those who have authorised their use.

You retain full ownership of the audio, transcripts, summaries, and information you upload or generate on the platform, and you grant SwiftBOL only the technical processing license strictly necessary to provide the Service, including sending audio to third-party AI providers for transcription and summarization, as described in the Privacy Policy.

You can export your sessions from the dashboard at any time and at no cost, including to move them to another service.

You can generate a public link to a summary so people without an account can view it. Anyone with that link can see your first name, the title, the date and length, the summary, chapters, key points, tasks, study questions, and the tests and flashcards you've created (never the audio or the full transcript). Don't share links to sensitive or confidential recordings unless you want that content accessible to anyone holding the link. You can turn a link off at any time from the session: it stops working immediately. You are responsible for what you share; if we receive a substantiated notice that a link shows illegal content, we may turn it off under section 11.

The Service is provided "as is" and "as available." We do not guarantee that the platform, transcription, or AI-generated summaries are free of interruptions, delays, or errors, and AI-generated content may contain inaccuracies: review it before making decisions based on it.

To the maximum extent permitted by law, SwiftBOL is not liable for decisions made based on an AI-generated summary, missed tasks, lost recordings, or any indirect or consequential loss. Our total liability for any claim related to the Service is limited to the amount you paid us in the twelve months prior to the claim.

Users outside the EU/EEA (for example, in the United States): TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES. Some states do not allow these exclusions or limitations; if so, they do not apply to you to that extent.

These limitations do not apply in cases of wilful misconduct or gross negligence, to personal injury, or to any other case where the law does not allow liability towards consumers to be limited. Nothing in this section limits your rights as a consumer in the EU/EEA.

Conformity guarantee: as a consumer, you always keep the statutory guarantees for digital content and services (Articles 114 et seq. of the Spanish consolidated General Law for the Defence of Consumers and Users). We are responsible for any lack of conformity that appears while the Service is being provided: you can ask us to bring it into conformity at no cost and, if we don't do so within a reasonable time or the defect is serious, to get a proportionate price reduction or to terminate the contract with a refund of the corresponding part.

You may not use SwiftBOL to record or process audio without the required consent, upload or share content that is illegal or infringes third-party rights, impersonate another person, upload malicious files, attempt to access other users' data, abuse API quotas through automated means, or disrupt the Service. We may suspend or terminate accounts that violate these rules.

You also may not use the Service if you are a person or entity subject to EU, United Nations or US sanctions, from a country or territory under a comprehensive embargo, or in breach of applicable export control laws.

Single point of contact: for users, Member State authorities, the European Commission and the European Board for Digital Services, under Articles 11 and 12 of Regulation (EU) 2022/2065 (the Digital Services Act), our point of contact is support@swiftbol.com, in Spanish or English.

How to report illegal content: if you believe a SwiftBOL public link shows illegal content, write to support@swiftbol.com with (1) the exact address of the link, (2) an explanation of why you believe the content is illegal, (3) your name and email (except where the law allows anonymous notices) and (4) a statement that your notice is accurate and made in good faith. We will confirm receipt, review the notice diligently and objectively, and tell you our decision and how to challenge it.

Moderation: we don't review user content in advance or use automated moderation tools; a person reviews every notice. If we turn off a link, remove content or suspend an account, we will email you an explanation of the measure, the facts it is based on, the law or clause applied and how to challenge it (by replying to that email, which a person will review, or before the courts), unless the law prevents us. If we become aware of a possible criminal offence threatening people's life or safety, we will report it to the authorities.

Copyright (United States, DMCA): our designated agent to receive notices under the Digital Millennium Copyright Act is Iván Benítez Martín, Bilbao (Biscay), Spain, phone available on request, email support@swiftbol.com. Your notice must include your physical or electronic signature; identification of the copyrighted work; the address of the infringing link; your contact details; a statement that you have a good-faith belief that the use is not authorized; and a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act on the owner's behalf. If we remove your content because of a notice, you can send us a counter-notice meeting the requirements of 17 U.S.C. § 512(g). We terminate, in appropriate circumstances, the accounts of repeat infringers.

We may update these Terms for legal or security reasons, or to reflect changes in the Service. We'll let you know with a notice in your dashboard or by email, stating the date of the new version, and you can accept it with one click on that notice. If you keep using the Service after being notified, you'll be deemed to accept the new version; in any case, we'll ask you to accept it expressly before you take out or change a paid plan.

If you don't agree with a change, you can stop using the Service, cancel your subscription at any time from Billing → Manage billing and delete your account from Settings. If the change affects you negatively in a significant way, you may also terminate the contract within 30 days of the notice and we'll refund the proportional part of the period already paid that you haven't enjoyed. Price changes follow section 4.

These Terms are governed by Spanish law. If you are a consumer, this choice does not deprive you of the protection granted by the mandatory provisions of the law of your country or state of residence (inside or outside the European Union, including US states) that cannot be excluded by contract.

If you have a complaint, please write to us first at support@swiftbol.com and we will try to resolve it. As a consumer you can also contact your local consumer protection authority and, if you live in another EU country, the European Consumer Centre in your country. SwiftBOL is not a member of the Spanish Consumer Arbitration System or any other alternative dispute resolution body; if we can't resolve your complaint, we will tell you in writing whether we agree to use one. These Terms do not require you to go through arbitration first, nor do they exclude your right to go to the courts of your country or state of residence.

Questions about these Terms, billing, or refunds: support@swiftbol.com.

Every account has an invite link and code, which you'll find under Plans in your dashboard. Taking part is voluntary and free: if you share your link or code, you accept the terms in this section.

Discount for the people you invite: whoever takes out a paid plan using your code gets 15% off their first payment. It doesn't stack with other offers and nobody can use their own code.

Not allowed: inviting yourself or creating fake, duplicate or disposable-email accounts; spam or unsolicited messages; bidding on the SwiftBOL brand or its variants in ads; impersonating SwiftBOL or making false claims about the service. If we detect fraud or abuse, we may cancel the affected discounts and remove you from the program.

Program change: from 9 October 2026, the program consists only of this discount and no longer includes rewards or commissions for inviting people. Any month or commission earned under the previous terms is honored.

The program creates no employment, partnership or agency relationship between you and SwiftBOL. We may change or end it with 30 days' notice by email or on this page.

Nothing in these Terms limits any consumer rights you have under the laws of your country, province or state that cannot be excluded by contract.

United Kingdom: you keep your rights under the Consumer Rights Act 2015 and, when buying online, the 14-day cancellation right described in section 5.

Mexico: you keep your rights under the Federal Consumer Protection Law and can contact the Federal Consumer Protection Agency (PROFECO). Prices are shown and charged in euros; your bank converts them to pesos and may charge a fee.

Canada: you keep the rights granted by your province's consumer protection law, including Quebec's Consumer Protection Act. Prices are charged in euros and your bank handles the conversion.

United States (automatic renewal): before you pay we show the price, how often it renews and how to cancel, and you give your express consent by ticking the box. You can cancel online at any time from Billing → Manage billing, with no need to call anyone. We'll tell you about any price change at least 30 days in advance (section 4). Prices are charged in euros and your bank handles the conversion.

If you subscribe to SwiftBOL on behalf of a company or organisation, you represent that you have authority to bind it to these Terms, and "you" includes that company. The rules in this section apply to anyone who contracts for their trade, business or profession; rights reserved for consumers (such as the withdrawal right in section 5) do not apply to businesses unless the law requires it.

When you use SwiftBOL for professional purposes, the processing of third parties' personal data we carry out on your behalf is governed by our Data Processing Agreement (DPA), which forms part of these Terms: you are the controller and SwiftBOL acts as processor.

Team spaces: the account that takes out the plan owns the team space. The owner decides who joins (with an invite link that expires), can remove anyone, and is responsible for sharing with the team only recordings it has a legal basis to share, and for team members using them in line with these Terms. Each team member uses SwiftBOL with their own account and accepts these Terms; their recordings are theirs and the team only sees them if they choose to share them.

If the owner account's plan ends or moves to one without team spaces, the team stops accepting new people and shared sessions may stop being available to the team; nobody loses their own sessions, which stay in their account.

For business customers, and to the extent permitted by law, our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the event giving rise to it, and we are not liable for indirect damages or for loss of profits, business or data not caused by wilful misconduct or gross negligence. Nothing in this limits liability that cannot be limited by law.

Invoicing for businesses: if you enter a valid VAT number at checkout, the invoice is issued to your company and, where applicable, the reverse charge applies. If you need tailored terms (more people, more hours or a signed contract), write to support@swiftbol.com.